Last Updated: January 10, 2017
Information We Collect & How We Collect Information
In order to use or take advantage of some of the Website's features, you will be asked to provide personal information. "Personal information" means information by which you may be personally identified, such as your first and last name, email address, phone number, fax number, mailing address, billing address, company name, credit card information and any other identifier by which you may be contacted online or offline. We do not collect any personal information about you on the Website unless you provide it. Providing this information to us is optional, but failure to do so in some cases will limit the services and features available to you on the Website. In addition, you may choose to provide Vision Performance with personal information if you contact us by email.
You may provide us with your Personal Information when you:
- Place an order from our catalogs or on our Website
- Return an item or make an exchange
- Inquire about our services
- Request a catalog
- Receive a gift package
- Create an account at compass360gear.com
- Subscribe to our email Newsletter
- Enter a contest or sweepstakes
- Participate in a marketing survey, promotion or event either online or offline.
You may also post information on or through interactive features of the Website or via Compass 360-branded social media channels such as feedback, photographs, reviews or other materials (collectively, “User Content”).
Your User Content is posted on the Website at your own risk and we cannot control the actions of other users of the Website or other social media channels with whom you may choose to share your User Content.
When you complete forms online or otherwise provide us with information, you agree that such information will be accurate, complete and true. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may prohibit you from further use of the Website and pursue any appropriate legal remedies.
In addition, we may use automatic data collection technologies and other software solutions to track and analyze traffic throughout the Website and collect usage information about you when you visit the Website, such as your IP address (a unique number that is assigned to your network card by the manufacturer), browser type, operating system, domain names, access times, location, and referring website addresses. We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our users.
You may choose to disable cookies by deselecting that option under your browser's preferences. When you disable cookies, you can still browse the Website. Be warned, though, that disabling cookies may restrict or otherwise inhibit your access to certain functionality of the Website, such as interrupting audio and causing breaks in navigation.
How We Use Your Information
We use information that we collect about you or that you provide to us, including personal information, to:
- Process and track your order
- Provide the services you request
- Contact you about the status of an order
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you the Compass 360 email Newsletter, if you specifically request it
- Provide information concerning product recalls or products you have purchased
- Improve our merchandise selection and customer service
- Administer a sweepstakes or similar promotion and identify or publicize the winner(s) in accordance with the rules for that promotion
- Respond to your inquiries
- Compile anonymous, aggregated information that is useful to develop new features for our visitors, improve the content and navigation of the Website, analyze trends and statistics, and ensure our Website remains relevant to your needs
- Monitor and improve our online services
- Personalize our products and services
- Develop new products and services
- Prevent illegal or improper activity related to the Website
- Create user/customer profiles
- In any other way we may describe when you provide the information
- For any other purpose with your consent
In addition, we may combine personal information you provide to us with other information about you that is available to us, including information from other sources.
Vision Performance uses aggregated information we collect from you, such as demographic surveys and traffic patterns, to customize the Website. State-of-the-art comparison technology allows us to use this information to make recommendations to individual users based on previous traffic patterns and purchases.
Disclosure of Your Information
We may share information about you with our subsidiaries, affiliates, contractors, partners and/or third party service providers for various purposes, including to process and fulfill your orders, to plan advertising or promotions, to fulfill the purposes for which you provide it, and/or for any other purposes disclosed by us when you provide the information. In some instances, these contractors may have access to personally identifiable information but they are obligated to maintain the confidentiality of that information and to use it only for purposes of carrying out Vision Performance business.
Our store is hosted on Netsuite SuiteCommerce, which provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Netsuite data storage and databases on a secure server behind a firewall. For more detailed information, see Netsuite's privacy statement (http://www.netsuite.com/portal/privacy.shtml).
If you create a Compass 360 account through Facebook Login or similar functionality from another social media service, or subsequently associate your Compass 360 account with one or more social media accounts, you are authorizing Vision Performance and the relevant social media service to share certain information about you. We recommend that you familiarize yourself with the privacy policies of, and your account settings on, all social media services you use before linking your Compass 360 account to your social media accounts on such platforms.
We may also disclose your information to a buyer or other successor in connection with any merger, consolidation, divestiture, restructuring, reorganization, dissolution, or sale of all or substantially all of our assets to a third party.
Do Not Track
Do Not Track is a voluntary program among Internet advertisers that is intended to give users the ability to opt-out of behavioral targeting and advertising. There are a few ways in which your computer may transmit a “do not track” signal to certain websites and online services you visit. Vision Performance does not honor Do Not Track settings. We may, however, as described above, use the information we collect to present you with content we believe may be of interest to you. If you do not agree with our policy not to honor Do Not Track, your only remedy is to immediately stop using the Website.
We communicate with you to provide information about our company, products and/or services requested by you. We may also send you valuable information and offers related to Vision Performance products and services. At any time, you may choose not to receive further electronic mail from Vision Performance by following the instructions at the bottom of each email you receive from us, by contacting us at email@example.com or mailing us at:
265 Short Pike Road, Suite E,
Huntsville, Alabama US 35824
Vision Performance may, however, send you an email in order to process an order placed by you or respond to a request made by you. By placing an order on the Website, you consent to the receipt of emails related to the process of the order.
Links to Other Websites
Privacy and Security
It is important to us that you feel confident about the security of the Website and the privacy of the information you provide to us. Vision Performance maintains commercially reasonable safeguards to ensure the security, integrity and privacy of personal information submitted to the Website, and we periodically review and update security measures in light of current technologies. However, it is not possible to guarantee the security or integrity of information disclosed online because no data transmission over the Internet is completely secure. In addition, Vision Performance may use a third party service provider or providers to process credit card transactions and fulfill online orders, which service provider(s) may share information and credit card numbers with a ticket agent, a credit card processing company, an issuing bank, the card network issuer and/or a shipping/fulfillment company in order to complete an order.
We urge you to take every precaution to protect your personally identifiable information when you are on the Internet. If a password is used to help protect that information, it is your responsibility to keep your password confidential. If you are sharing a computer with anyone, we suggest you log out before leaving a site or service in order to protect subsequent users from gaining access to your information and decline to have your Internet browser remember your password.
Because no physical or electronic security is impenetrable, by using the Website or emailing information to Vision Performance, you agree to assume all risk in connection with that information. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. Questions regarding this statement should be directed to: firstname.lastname@example.org.
The Website is directed towards adults. Vision Performance does not knowingly collect information from children under the age of 13, nor do we knowingly distribute such information to third parties. If you are under the age of 13, do not use the Website or submit information to us.
Review and Correction
We try to keep information about you accurate and current. If, however, you find errors or inaccuracies in your information, or if your contact information changes, please let us know by sending us an e-mail at email@example.com, and we will update your information upon request.
Your California Privacy Rights
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits users who are California residents to request and obtain from Vision Performance once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to firstname.lastname@example.org. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response. Also note that under California law, businesses are only required to respond to a user's request once during any calendar year.